Refund Policy

1. Free Version

Lingather offers a free version or free usage allowance so you can test whether the extension works well with your browser, device, and live audio sources before upgrading.

Real-time transcription and translation quality may vary depending on audio quality, background noise, overlapping speakers, accents, names, slang, and the source platform.

2. Subscription Plans

For monthly and yearly Lingather Pro subscriptions, we offer a 7-day money-back guarantee from the initial purchase date.

Subscription renewals are generally non-refundable unless the refund request is submitted within 48 hours of the renewal charge.

You can cancel your subscription at any time from the billing portal. After cancellation, you will keep access until the end of the current billing period.

3. Lifetime License

For the Lingather browser extension lifetime license, refund requests may be submitted within 7 days of purchase.

The lifetime license unlocks Lingather's local Pro features for personal use. It does not include future paid cloud services, team plans, enterprise features, or separately sold products unless explicitly stated.

4. Technical Issues

If Lingather cannot be used due to a technical issue on your device or browser, please contact us first so we can help troubleshoot.

If we are unable to resolve the issue, we may approve a refund at our discretion, even outside the standard refund window.

5. How to Request a Refund

Signed-in customers can submit a refund request from the Dashboard billing page. You can also email lingather@rockhammerlabs.com with your purchase email and order details.

6. Refund Processing

Approved refunds are issued through Lemon Squeezy. Depending on your bank or card provider, funds may take several business days to appear on your statement.

Once a refund is completed, your Lingather Pro access will be removed automatically.

7. Mandatory Consumer Rights

This policy does not limit any mandatory consumer rights you may have under applicable law.